Terms and Conditions

We base our business on trust and good communications. Please read the following terms and conditions carefully. If there is anything you don’t understand or don’t agree with, please speak to us before you sign. We have tried to cover reasonable eventualities.

Quotation
We will provide you with a quotation based on the work you have asked us to carry out. We will normally include various options. The quotation we provide is what we will charge you. If you ask us to provide additional services or supply materials we will tell you how much these will cost before you agree.

Contract
When you have looked through our quotation and asked any questions, if you wish to proceed, please confirm in writing (email is fine) which option you would like to take. Please sign a copy of this contract and return it to us, and keep a copy for your records. Once we receive your written confirmation, we will take this as your authority to begin work.

Cancellation or Postponement
You have the right to cancel this contract within 7 days of returning it to us. You can cancel by sending us either the cancellation notice below or you can send us a written notice confirming that you wish to cancel the contract.

We may not be able to charge for the work we carry out during the 7 days after you have returned the signed contract and so we will not begin work unless you give us notice in writing that you want us to start straight away. If you ask us to start straight away, you will still be able to cancel the contract but we may be entitled to charge you for the work provided up to the date you cancel.

If you cancel the contract after the expiry of 7 days from the date you return the contract then cancellation fees are payable, but these will depend on how much work we have done. Please note that if we already have purchased any materials on your behalf, such as paint or fabrics, you will need to pay for these in full.

If you need to postpone your project, please let us know as soon as possible.

Title and Risk in the Materials
We will retain ownership of any materials supplied in connection with the contract until such time as you have paid in full for the materials.

Once we have delivered any materials to the place where we are carrying out the work, then the risk of any loss or damage to those materials will be yours.

Payment
We ask for payment of part of the design fee (usually 50%) once the design is agreed between us. The remainder of the fee is payable either upon completion of the project if we are organising the works, or on a date we agree between us if you are organising the works.

If we purchase materials or goods on your behalf, we may ask for payment of these when the order is placed.

Payment terms for our invoices are within 14 days. We accept payment by cheque or BACS transfer. Please make cheques payable to ‘Fresh Traditions’ or ask for bank details.

We reserve the right to charge interest on any unpaid invoices at 8% above the Bank of England base rate. You will also be responsible for paying any costs we incur in recovering unpaid sums due under the contract.

Termination
We can end the contract between us if you are in breach of these terms and conditions, for example if you do not pay our invoice, but we will give you a reasonable opportunity to remedy any breach before we end the contract.

We can also end the contract between us if we are no longer able to carry out work on the project but we will give you one month’s notice in writing.

Insurance
We carry Public Liability insurance, and can show you a copy of the policy if you wish. Any contractors we recommend will have their own insurance.

Limitation of Liability
Our liability to you under this contract is limited to the price we charge you for our services except in cases of personal injury or death.

Health and Safety
If you are aware of any particular risks to health or safety at your property, please tell us and any contractors who work there.

Complaints
If there is any aspect of our service, or products we have supplied that you are unhappy with, please tell us as soon as possible.
For products and materials we have purchased on your behalf, we will deal with the supplier on your behalf.
For products and materials we have recommended, but you have purchased directly, you will need to deal with the supplier, though we will do our best to advise.

Fresh Traditions is a trading arm of Collective Wisdom Ltd
Registered address: Dunston House, Brighton Road, Monk’s Gate, Horsham,West Sussex RH13 6JB
Company number: 06060170